*****ulent acts

Good day, hellopeter

I am writing to formally express my dissatisfaction with the service I have received regarding my account.

My funds have recently been frozen following a ***** report allegedly made by a client from Absa Bank. Concerned about this matter, I visited a Capitec branch to seek clarity and resolution. During my visit, the consultant reviewed my transaction history and confirmed that there were no suspicious or *****ulent activities on my account.

Despite this, I was not provided with any meaningful assistance or resolution. I requested details of the individual who reported the alleged ***** so that I could take appropriate steps to protect myself and potentially open a case against them. However, Capitec was unable to provide this information or guide me on how to proceed.

Furthermore, when we contacted Capitec’s ***** department, I was advised to return after 48 hours and wait for the person who reported the case to make contact. This response has caused significant frustration and inconvenience, as I am left without access to my funds and without a clear path forward.

As a client, I expected Capitec to support and protect me in resolving this matter promptly and professionally. I kindly request urgent intervention to:

- Resolve the issue and restore access to my funds - Provide clarity on the ***** allegation - Advise me on the necessary steps I can take to protect myself

I trust that this matter will be treated with the urgency it deserves.

Thank you for your attention.