*****ulent activity targeted at customers

Yesterday, I attempted a withdrawal at one Capitec's ATM's, the transaction failed and the screen displayed an error messageafter the ATM gave me back the back. I then went into a branch because my account was debited. They said transaction would self correct within an hour, only to receive an sms that says the funds were in fact dispensed from the ATM and my claim is denied, when I in fact received nothing. If this isn't ***** of the highest degree, then I do not what is. I contacted their 24 hour service centre and have been advised to email their ATM dispute team or alternatively go fill out a repatriation form inside a branch, which are all these that are costing me time and energy, not to mention the emotional and mental distress. What a horrible experience.