*****ulent activity in my Capitec account

I was ****med 63 thousand from my savings account and the only thing ***** department could say to me was “sorry for your loss” I have an affidavit + case number. I need those transactions reversed back to my account.

I have done everything in my power to get their attention to resolve this matter but nothing is happening, I want my money back from Capitec please. I had my phone and card with me but I was busy with the move I didn’t have time for a phone and I was playing music with my phone there’s no way I wasn’t going to hear money going out which then suggests that my notifications were switched off I only received notifications on Sunday but not of the transactions but of the case number. I reported all those transactions but my card was not blocked I had to call in on Sunday and when I finally accessed the app I saw the messages under transactions they weren’t read to show that they were busy trying to clean me out.

I was told the account was opened 2 days ago which makes it 4 days today regardless nothing concrete came out of it. I want my money back, 63 thousand is a lot of money