Item: Capitec Bank
Rating: 1
Author: Mandisa T

Capitec Bank's replyOfficial

26 Mar 2026, 18:44

Hello Manisa, Good day X Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec

Capitec Bank's reply26 Mar 2026, 18:44

Official

Hello Manisa, Good day X Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec

Capitec Bank's replyOfficial

26 Mar 2026, 18:45

Good day Mandisa, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec

Capitec Bank's reply26 Mar 2026, 18:45

Official

Good day Mandisa, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec

MT

Mandisa T's updateReviewer Update

26 Mar 2026, 18:48

On the 2nd of march i had done a cash send of an amount of thre thousand rands to a colleague of mines, which went through Successfully and had forwarded her the details. Today she was trying to redeem the cash send and unfortunately the cash send was redeemed on the 13th of March at an atm in johannesburg and yet none of us was in johannesburg at the time. I have been trying all capitec platforms even called the customer care line several times to find a way forward, but have been not assisted as to a way forward. Kindly assist me as to what to do or which avenues i may take to resolve the matter at hand?

MT

Mandisa T's update26 Mar 2026, 18:48

Reviewer Update

On the 2nd of march i had done a cash send of an amount of thre thousand rands to a colleague of mines, which went through Successfully and had forwarded her the details. Today she was trying to redeem the cash send and unfortunately the cash send was redeemed on the 13th of March at an atm in johannesburg and yet none of us was in johannesburg at the time. I have been trying all capitec platforms even called the customer care line several times to find a way forward, but have been not assisted as to a way forward. Kindly assist me as to what to do or which avenues i may take to resolve the matter at hand?

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