*****ulent activity and pathetic customer service .

I have had money taken out my account on the 6th of November at 05.20 in the morning that time I'm only getting up for work and my phone and card is with me .. I went to capitec to report this *****ulent activity however they insisted that it was made on the app ,anyway I went to the police station and explained money was sent out my account using a cash send and no messages were sent to me on my phone . I opened a case and had to go back to the bank and submit my affidavit and case number bear in mind that this was 2000 and its my son graduation I don't have any money and my account is suspended.. besides them being rude and cutting the call they insisting that it was definitely done on my phone I'm not sure like how when my phone has been with me 24/7 and no one knows my pin .. pathetic service I must say .