*****ulent activities on my account and capitec is not helping

I woke on the 3rd of November 2023 with *****ulent purchases from Uber eats and Uber rides. I have never used these Uber nonsense before. I went to the bank to report only to find apparently capitec was offline nationwide. I had to use my own phone whilst inside the branch to call the customer care to report this. All I got from them is a reference number. The bank can't reverse my money. I want my money back. Capitec must just make a plan. I never authorized any payments.