*****ulent activities on my account

i noticed an unauthorized transaction on my account with suspicious refence saying "child support" , and i called capitec bank immediatetly .of which they immediatetly bloked my card and refered me to the capitec branch for a new card replacement . and a case was registered

to my suprise , this morning i received a call from a capitec agent , telling me that the investigation is complete , and this activities have been going off my account for a long time now with me unaware. he told me that theres nothing they can do to reverse all those transactions , evn a capitec agent told me that if one can have your card numbers this is possible . but on this instance i stay alone and have never shared my card details . which makes me suspect that this *****ulent activities are coming or leaked by capitec bank agents

I have been a loyal banker with capitec since 2013/14 , and have trusted them all these years with my business , but i am uncertain anymore , unhappy and ****ed at the very same time . even their explaination was way too insuficient. i am ready to move my business from them as i am not satisfied , who else can have your banking access either that the capitec staff

i am really not happy anymore