*****ulant Payment ****

I have been with Capitec for several years now, I was happy with their service, until I really needed them. Then I realized how important we, as Capitec clients really are, (very dissatisfied/disappointed). I was a victim of a ***** Payment **** with a garden cottage I wanted to rent on 8th March 2024, when I realized it was a **** after paying my deposit, I immediately went to the Somerset West Police station and laid a ***** case against the ****mer - portrayed to be a Mrs Mande Bosman, with a Capitec Bank account in that name, her ID says Miss Anneke Botha. (Mande being her nick name and Botha her ****en name - so she says). Once I received a case no, I was told that a Detective will contact me for further investigation (no one has phoned me since - it is now 22nd April) I immediately sent everything to the ***** Department at Capitec Bank and called them personally, they in turn, gave me a reference no, and told me the case will be worked on and I will get feedback within 14 to 21 working days. (I could receive my money back), since when the time period lapsed and no feedback, I phoned on numerous occasions since, just to get told that there is no update, they will get an Agent to contact me immediately. No one has bothered to call me. I am furious at the service I have received, they are just shunting this off as if I am not important to them at all, I honestly am thinking of changing my bank. No feedback from the Police or Capitec Bank. When they want your money, they harass you to open Credit Cards, take out loans etc, but when they have an obligation to protect you and your money if you have been victimized, then there is no urgency at all. Why do they have a ***** Department? Do those Agents even work to help you? Or do they just sit around all day not caring at all. I am very angry and will take this matter further. The amount of money I lost was R5 500.00 - that may not sound like a lot, but to me it is a huge amount, surely Capitec has insurances against things like this, and that amount is not going to cripple, them. Help your clients Capitec!!!!! this is lively hoods of honest hard working people, that are supposed to rely on their banks to help and support them. I am so disheartened and shocked at the service I am receiving.