Uber/Bolt Pre-auth not released by Capitec

Literally the most unprofessional customer service staff I've ever had to deal with. I first spoke to an agent named Tracy she answered the phone and didn't speak for almost 3 minutes until I said "Hello?" then she responded in a rude tone "Yes sir, how can I assist you?" after not being able to assist me she hung up the call on my face, is this what you train your staff to do on calls? Very poor. I spoke to 3 other agents, Kenelwe, Bulelani and Zandile equally unhelpful and kept hanging up or transferring to someone else on their floor. I ended up demanding to speak to a team leader her name is Tracey Shikwambana, equally unable to grasp the gravity of my issue, arrogant and couldn't careless about what I wanted as a customer.

Bolt and Uber were holding over R600 from my account but Capitec is refusing to cancel these Pre-auth amounts, I had to jump through rings of fire but the issue still isn't correctly resolved. Both Uber and Bolt reversed the amounts same time but Capitec is still keeping it on pending. I want to use my money, guys it's my money, you are not doing me a favour by releasing it. It is mine!!