Uber eats ****

It is appalling that I have to come to this platform after I have spoken to capitec about this uber eats **** they ran on my account. I later informed capitec over the phone, and indulged them on their whatsapp platform where I was informed it would take 7 business days. This was on the last day of the month. Today is the 12th and I am no where near any confirmation stating if I am getting my money back. Close to R900 was taken from my account with no confirmation of what it was for, and I still eagerly await to hear from you alternatively I will visit the Ombudsman.