UBER AUTHORISATION HOLD NOT RELEASED

I’ve been banking with Capitec Bank for years now and honestly it’s not the best. I’ve been contacting them needing assistance with an Uber Transaction that was automatically authorised and deducted from my account on the 9th May 2025 and that amount is still pending over a month later. I’ve called Capitec Bank probably like 5 times now to clear this transaction so I can get my money back and they told me that I need an Authorisation Letter from Uber. I reached out to Uber many more times and they said they can’t provide me with the letter because they have voided these transactions on their side and that I should tell my bank to release the funds back into my account.

I called the Capitec Bank call centre and provided screenshots of my communication with Uber and they said no I need an authorisation letter but Uber can’t provide me with this letter.

This is very frustrating and I have never experienced this issue before as uber authorisation holds reverse almost immediately and never had a problem with Uber authorisation holds on my account previously until now.

Crazy part is, one of the call centre agent that picked up my call said these can be on hold for a year if they don’t receive the authorisation letter. I am yet to receive assistance from Capitec Bank regarding this pending amount on my account.