Uauthorised Debit Order, Staff refused to reverse

Dear Capitec Customer Service Team,

I am writing to express my deep frustration and disappointment with the service I received from Good Wood, Capitec Branch on the 29th of September 2023. I noticed that a debit order from Clientele Life had gone off from my account without my consent on the 28th of September 2023. I immediately went to the Good Wood branch to inquire about this, only to be told that they could not assist me in reversing the transaction, and that I would have to go to Clientele in Johannesburg.

As a responsible account holder, I am baffled as to how a debit order could go off from my savings account without my consent. Furthermore, I am shocked that Capitec is not able to assist me in resolving this issue, instead of passing the buck to another financial institution.

I demand an explanation as to how this debit order was authorized, and I request that the transaction is immediately reversed. This experience has left me extremely dissatisfied with the level of service I have received from Capitec. I have been a loyal customer for many years, but this incident has severely eroded my trust in your organization.

I urge you to take action to rectify this situation immediately and ensure that procedures are put in place to prevent similar incidents from occurring in the future.

Sincerely, Zwelakhe Wulana