SG
Shannon G

1 reviews | Active since Sept 2020

29 Dec 2021, 12:43

****ty staff

Once again I encounter an extremely terrible interaction with the agent that was allocated my call. 1minute into the calls she was already giving me ****ty attitude and I pushed it off because I need help. The next thing she's walking all over me. Such a rude customer service agent capitac have, I had to end that call, I could not stand her attitude. I am not even pulling a "customer is always right" but that agent is sickly rude and arrogant she needs to be dealt with because had she was professional, I wouldn't have reverted to hello peter to report her and get my query resolved.

Please can I get a well mannered consultant to assist.

0
Replies (3)
Capitec Bank
Capitec Bank's reply29 Dec 2021, 17:26
Official
Good day  Shannon

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
SG
Shannon G's update30 Dec 2021, 12:26
Reviewer Update
Hehe hehe did capitec not block me from their server. I want my money and I'm closing that account ASAP!
Capitec Bank
Capitec Bank's reply23 Feb 2022, 17:36
Official
Hi Shannon

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank