****ty service. Poor turnaround time

I am having endless issues with Capitec and trying to get the settlement letter. I have contact there contact centre multiple times to no assistance and keep getting the run around. Multiple emails have been sent and yet no response. What a mission to get anything from them once you pay the cash. The 20 % discount has not even been removed from the balance as yet. Its forever a mission right now with daily calls. And they admin department has no lines to speak to anyone. The manager is always unavailable.