****ty Bad service

<p>I had loggedin a query for a recall with Capitec for money that I deposit to a wrong account which is an ABSA account. I was ****med and I called in on the 2nd December to do the recall for that payment and I was told that it would take 7-14 days for the recall to be done. I then called ABSA about that account and just to confirm the information I got from the property company about the person who ****med me as that person hacked into their email accounts. I called ABSA and I was told that my payment went through into the account on the 01st December and thats the date the account was blocked since I was not the first person to query that account.</p> <p> </p> <p>As days went by I was calling the customer service trying to check if there was any progress and wanted to know how far they are and maybe I might also give them some information that might help but I was been told one thing everytime I called its with interbank they cant transfer me to interbank. Ok fine then I called in on the 14th December the lady who helped me over the phone told me she would send an email to the person busy with the account just so they can give her information and she will get back to me I wrote down the reference number for that call as I wanted to follow up if she doesnt call back. I called back the next day and I was told that the lady wrote on thereview that we had a bad phone connection which wasnt the case because we spoke and she told me she will send me an sms I was not happy and shocked that thats how Capitec agents work (not agents are bad). </p> <p> </p> <p>To top it all off I received an ama that my recall was not successful because the ABSA account I deposited the money into was closed on the 14th December which is a lie.</p> <p> </p> <p>Why assign people to investigate my case and they come back to me with information that in not correct, I have been calling ABSA and checking up about that account and they did tell me it was blocked on the 1st December and the paymemt that came through with my reference number is in that account. </p> <p> </p> <p>How am I suppose to trust Capitec if I cant even trust them to help me out in getting my money back or even coming back to me with the correct information. I have a lot of questions that I need and needed answers for from that person who was investigating my case but because I am not allowed to communicate with Capitec I remain an unhappy upset ****ed off client.</p>