1 reviews | Active since Jul 2017

10 Feb 2019, 01:28

Two steps forward, one step, falls..

So they've installed cash deposit atm's, which is pretty convenient, but oh lawdy, the online banking thing needs work.. How can any financial institution simply decide to "temporarily be unavailable" regularly on weekends during the night.. The point of online banking is to be able to do it at any time, from anywhere.. What if I had to pay my membership for my pacemaker today and it would be disconnected if it didn't happen right now? Hmmm?

Seriously.. I don't know if you're doing maintenance or what the story is, but this is really lame.. And don't thank me for my patience.. I'm not patient when I pay for a service that's available "some" of the time.. Get it right..

0
Replies (3)
Capitec Bank
Capitec Bank's reply11 Feb 2019, 12:56
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply12 Feb 2019, 14:31
Official

Hi Leslie

Thank you for providing me with an opportunity to look into your matter.

Kind be advised, I've been trying to contact you but you've been unreachable.

Please return my call on ***or respond on email sent.

Kind regard

Nazley
Capitec Bank
Capitec Bank's reply18 Feb 2019, 12:24
Official
Hi Leslie 

As per telephone converation I trust the matter has been dealt with.  Please do not hesitate to contact Capitec Bank Complaints department on ***  for any further enquiries.

Kind regard

Nazley