Two gems at Capitec Cape Gate

This rating is specific to 2 Consultants at the Cape Gate Branch of Capitec Bank.

During November I experienced a couple of serious issues with my account, which the online consultants could not resolve, and I was told I needed to go to my branch.

That day Melody assisted me. What a gem!

She spent about an hour patiently doing all she could to solve the problems I was experiencing—one of which had completely locked me out of the online banking. By the time I left the branch, the online access to my account had been restored, and we had agreed to wait a couple of weeks to see if the other problem would resolve itself.

Within a few days, I received a follow-up call from Mariska—another gem!

She asked that I come through to the branch so that she could do further investigations about an international subscription that kept being blocked by the bank. She too, spent close to an hour, patiently doing all that she could.

Both of my issues were solved at the end of the day and I just want thank them both for their dedication in serving their customer.

You are both an asset to your employer—service such as yours, is what makes this bank my preferred bank!

Thank you, it was a joy to feel so supported. May 2022 be a year of many good things for you!

Kind Regards, Rene