KB
Kate B

1 reviews | Active since Jun 2015

13 Nov 2018, 08:53

Turned down been a loyal client for years

I have had a Capitec account of which one of my salary's gets deposited into, I work two jobs and my main salary goes into Standard Bank and the other into my Capitec account.

I started my new job on the 10.09.2018, I approached the branch yesterday trying to get a credit card or a loan facility, I was turned down.

I was told that because I had only been at my new company for two months that I didnt qualify for a loan, how disappointing as the salary deposited into my Capitec account has been there for years, so because my "higher"salary was only two months old I didnt qualify.

I previously had a loan with Capitec and I paid it off 11 months early.

The consultant also told me that I should switch banks to them as they are much cheaper, I was considering doing so however because Capitec was unable/unwilling to assist me I will be closing my account with them and going elsewhere.

Sad considering I have also just purchased a franchise and I was also considering opening my business account with them too.

So Capitec you have now lost my personal and a business account with me.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Nov 2018, 12:05
Official
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank