1 reviews | Active since Jun 2015
Turned down been a loyal client for years
I have had a Capitec account of which one of my salary's gets deposited into, I work two jobs and my main salary goes into Standard Bank and the other into my Capitec account.
I started my new job on the 10.09.2018, I approached the branch yesterday trying to get a credit card or a loan facility, I was turned down.
I was told that because I had only been at my new company for two months that I didnt qualify for a loan, how disappointing as the salary deposited into my Capitec account has been there for years, so because my "higher"salary was only two months old I didnt qualify.
I previously had a loan with Capitec and I paid it off 11 months early.
The consultant also told me that I should switch banks to them as they are much cheaper, I was considering doing so however because Capitec was unable/unwilling to assist me I will be closing my account with them and going elsewhere.
Sad considering I have also just purchased a franchise and I was also considering opening my business account with them too.
So Capitec you have now lost my personal and a business account with me.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
