turned away for not having a clothing account

my mom (pensioner) went to mankweng complex branch to open a bank account with capitec, then she was tuned away by a consultant saying that she must have at least a clothing account or an account with another bank, then that's when she can have an account with capitec.<br> she called me to tell me that, then i called CAPITEC, call ref is ***0 and she told me there is nothing like that as long as she has proof of residence and id, which she had.<br> <br> so was she turned away while she had these documents, because she is an old lady who doesnt know English,or people think she is a fool maybe/ what is it exactly..<br> am really ASKING MYSELF WHY..<br> this kind of service is really disgusting...maybe i also nee to move my account to another bank.<br>