Tshegofatso Campus Square Branch Manager and his unwillingness to get to the bottom of the clietele complaints.

After my first compliant this is my second one. And till to date no assistance at all. Was at the branch on the on the week of the 5th of April after being contacted by the Branch Manager Tshegofatso to inform that I am supposed to come through so that they can verify and confirm when did the people who debited my account started.

The lady who was assisting me Noko(wonderful assistance received) found out that the people started debiting the R58 and R56 from way back. Was informed that I will be given a call on the 9th, which was last week Tuesday to be informed of the outcome from the *****’s Department. The 9th passed and I received no call from Capitec, however after calling today, the Branch Manager Tshegofatso who works "on schedule", as he informed said he called me and I did not pick up. However, did not leave a voicemail or anything as a sign of his attempt to get hold of me. Or to notify me of what their so called ***** Department found out and how do I get my money back, that was debited while in their capacity.

When I call in today the 18th April to know what is happening as I have been awaiting their call. He now has the audacity to tell me I should again come to the branch so that they can call the debitors and confirm with them if it was an arrangement on my side or not. As he has to give a detailed report, as someone in customer service this guy does not know how to handle his work. Wasn’t all this information supposed to be shared with me when I visited the branch on the 4th of April, two full weeks has passed and to him I should make means to come to the branch again? I work a full time job and do not have time to visit the branch as if I also work for Capitec.

To anyone whom is using this so called poor service bank, check your statements monthly in order not to find yourself in the same situation as me. And having to visit the branch as if you also work for Capitec, as some people whom happen to know their work, work on schedules and do not have time or the decency to leave voicemails, for the clientele that so generates money for their salaries. It would also assist if all clientele can be informed even when a penny is deducted/debited from their account as to be only informed when R30 is debited is bull. Lastly, I am moving banks as I honestly cannot deal with the service at Capitec, tired of complaining and being made a toy by people whom simply does not know their work. However happy to receive salaries at the end of the month. Tshegofatso you are just the same as the first consultant whom assisted and could not explain simple basic processes, I do not know how you made manager and other people whom are way capable than you and who have the passion for the clientele are sitting as consultants?