TM
TLHALEFO M

1 reviews | Active since Dec 2019

09 Aug 2022, 11:45

Tsek capitec

a bank that is disorganized from their app to customer service, they cant help with anything.

always saying waiting for the feedback, with no turn around time.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Aug 2022, 15:45
Official
Good day Tlhalefo 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply10 Aug 2022, 11:13
Official
Good day   Tlhalefo 

We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.

Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank. 

Kind regards
Capitec Bank 

Best regards,