Trying to send money from Abroad for maintenance!

Good Day, i trust that all is well. I am Anthony Coetzee. i just want to lodge a Complain. i am trying to send money from abroad into my Capitec Account. i have called the Capitec Bank Branch numerous times to get assistance to get my problem resolved. The first time i made an international transection my money was reflecting in my account 2 days after. The second time i was waiting 15 days for my money to reflect in my Account. i called the branch and they made me waiting on call for 30 minutes to get assistance and the call cost me R300. my Current transection i made on 6 August 2023 and has not reflecting in my Account yet and it is 17 August 2023. on 15 August 2023 i called the Branch and i was waiting 30 minutes on call just to get cut off not getting any help from an agent and the call cost me R300. on 17 August 2023 i called the Branch again, they made me wait on call for 1 hour 24 minutes just to get cut off not getting any help from an agent and the call cost me R420. my money is still not reflecting in my account and i have a daughter that i have to support in South Africa. this is very Frustrating and so Upsetting to get ill service like this....

i hope you can help me with my problem Please.

Thank you in advance very much appreciated!