Trying to fix my cellphone banking for months

I've been trying to fix my cellphone banking for months now. I changed my cellphone number then I went to change my number at the bank. Someone tried sending me money using cellphone banking & she kept getting an error that it was unsuccessful. I decided to go to bank...they put my number on the system & some man called Richard Masuku appeared on the screen. The consultant decided to delete the number from both our accounts & reload it on mine. My sister tried sending me money & it was still unsuccessful. We went over the same process 3 times with no luck. The consultant called Head Office & the also couldn't assist. <br> <br> Today someone tried sending me money using my cellphone number & instead of getting the error that it was unsuccessful...the money was paid into Richard Masuku's bank account with my cellphone number. The person who sent the money called the call centre...the money was frozen but can only be reversed by a manager. I also called & told that this would be escalated to manager. I need this sorted. I cannot suffer because of your system limitations.<br> <br> Ref ***5 and ***6