TW
Tommy W

1 reviews | Active since Oct 2012

29 Jan 2017, 14:55

TRY TO ARRANGE PAYBACK METHOD BUT THEY DO NOT WANT TO UNDERSTAND

********** - WE DID TRY TO EXPLAIN TO CHRISTIAAN FROM CAPITEC BANK THAT WE WANT TO DO AN ARRANGEMENT TO PAY OUR ACCOUNT BACK BUT HE JUST LIKE ALL THE OTHERS CONSULTANTS THEY REFUSE TO UNDERSTAND THAT WE HAVE A FINANCIAL PROBLEM AND WE DO OUR PAYMENTS THE 2 MONTHS AS WE HAVE ARRANGE BUT THEY DO NOT STOP PHONING ME AT WORK LIKE 40 TIME A DAY - WE DID SPOKE TO THEM SO WHERE WILL WE GET THIS EMAIL ADDRESS IF WE DID NOT ARRANGE A PAYMENT BACK METHOD.<br /><br />SO WE WILL BE GLAD IT THEY CAN STOP PHONING ME. AND PUT THIS ON THEIR RECORDS THAT THIS PAYMENTS WILL BE DONE UNTILL IT IS BEEN PAY UP TO DATE. WE DID WORN THEM THAT WE GOING TO REPORT THEM TO HELLOPETER. BECAUSE THE ALSO DO NOT WANT TO GAVE US THERE HEAD OFFICE PHONE OR EMAIL ADDRESS. HOPE YOU CAN ASSIST US.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Jan 2017, 08:21
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank