Trust Shattered: 21 Days of Waiting with No Help from Capitec Bank

I’ve been a loyal Capitec customer for years and never considered switching banks – until now. I’m extremely disappointed with their service, especially with their (CCS) department. I’ve had an inquiry pending for over 21 days now, which is well beyond their stated SLA of 10 working days. Despite my patience and multiple follow-ups, I’ve received no meaningful feedback.

The CCS department is completely uncontactable; they don’t take calls, respond to emails, or provide updates through any channel. Each time I reach out, I’m simply given another incident number but no real information or progress on my case. This experience has made it clear that I can’t trust Capitec to handle my money reliably.

Due to this lack of accountability and poor service, I’ll be moving both my personal and business accounts to a bank that values its customers and provides transparent communication.