SF
Shuan F

1 reviews | Active since May 2023

15 May 2023, 12:18

Truly disappointed in Capitec

Friday I found that my Capitec savings account could not be accessed. I queried it at the bank and was told it was due to suspicious activity from a work colleague that transferred money he lent me that was paid into my account. Apparently I am only the third party in the investigation. I had to do an affidavit at the police station and hand in a certified copy of my ID. All done on Saturday the 13th of May. Today 15 May I receive an sms that they are unable to remove the Stop status on my account. What the hell? What about the funds in my account? I have never been part of any *****ulent dealings in my life. This after I have been a loyal client of Capitec for 15 years. I am truly disappointed in Capitec.

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Replies (1)
Capitec Bank
Capitec Bank's reply15 May 2023, 12:21
Official
Good day Shuan Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank