Truly a Pathetic and Deplorable "Service"

The main company member[also Business Owner] decided, due to claimed savings & interest that could be beneficial to our company, we would be opening a business account with Capitec Business [formally Mercantile Bank] . False claims were made of how easy the the application process would be, however this process was anything but as its seems that even while being at the branch in person to make application and having all necessary documents, they unable/incapable to perform this process properly and kept making excuses of how when the automated processing begins there is little they can do to change or halt it. other thane cancelling process and starting form the beginning. When the account was eventually opened, both myself and the owner struggled with security online account access and the online banking site navigation, especially when trying to perform a transaction[10/02/2024].

A fairly large amount was deposited in this newly created business account on 4 Jan 2024, without the amount ever being used to date. However to date, there has been zero interest received on account and yet one transaction amount form the bank for transaction fees deducting R65-00 from the account which has had zero transactions.

So much time was wasted with just the application [twice at Tygerfalls branch], awaiting application feedback or status, then with password and login details and now with closing account & getting money back.

Capitec's Personal banking works well and is a great service, while their business banking cannot be considered a service at all.