Troublesome Opening of a Business account

I must say this was quite an experience to open a business account with Mercantile that ended on a good note. It began with nothing short of a disaster. Believe me it was one of the worst experiences i have had with a bank. I must admit i did make a few mistakes with the online application but it still could not explain why it took 2-3 days for them to respond to the corrections made. This after i had to keep calling to find out what was happening. Had it not been for the business banking sales official Luvuyo i would have walked away. He was determined to get us signed up. I eventually made contact with our local business manager sales Dave Callaghan who immediately went into action - (no cricket bat) and within minutes the ball started rolling. Natasha Moodley, manager internet banking called me. Listened to my story and said she would do some fact finding and get back to me. Within no time she called back with all the facts and told me what they were going to do to get us up and running. She was true to her words. No more bull****. I never had to call them, all was done and dusted and working. Natasha, Dave and Luvuyo kept in touch until well after all was sorted. My thanks go out to them. Once fully integrated into the Capitec fold this could only get better.