Treating Customers like *********

<p>I app**** for a consolidation loan online. Received a response for documents to accompany the application. </p> <p>This was sent the same day. Received an email back advising that a certain date is not on the bank statements and that I can send an Internet statement to you. This was done and received a reply back that there's no acc on the statement or account holder. I had to send another statement with that info. Asked my banker to assist and she did. This was sent to you and I receive another response that they need over the counter statements. Why was I not told about that in the first place. Making me run from pillar to post for a consolidation loan. I am not about to go stand in long queues for bank statements and if the statements that was sent is not good enough, yall can shove the application where the sun don't shine. </p> <p> </p> <p>Don't even want to mention the response one gets from the consultant. A simple one word answer "ok", "no", "please"</p> <p>No sense of customer service. If your consultants aren't happy doing their jobs then what they doing there. </p> <p> </p> <p>You make potential customers feel like ********* and provide pathetic service. Makes one wonder how you treat your existing customers. </p>