Treating clients like **********

Good day Capitec, I'm really disappointed with how you treat clients and treat them like *********, I had an account with you guys and it was blocked due to someone who I played stokvels with went to a branch near them and reported my account as ********** and my account was blocked, however I tried speaking to the person and they refused because they wanted their money back and I couldn't give it back because it was a stokvel and we met online. I went to the branch to get assistance, they called headoffice and my account was still denied to be reinstated I really want to use Capitec again and I just need to find out what do I do now because I am not a ********* as my account has been labeled and I want to use capitec again