Treated Unfair

I did a loan from Uloans capitec put my account on hold after receiving the loan they said I've used ********** documents when I go to the branch they wanted affidavit,Other bank account,proof of payment and clearance letter from Uloans And I've provided them with all the documents today I got email saying I did a vehicle finance Via Nedbank MFC, then i called MFC then they said they don't have any record show I've done the vehicle finance so they can't provide me with clearance letter its been two months now with no better feedback from Capitec,I am highly disappointed because I need to use the money now I have to pay the money that I haven't use