1 reviews | Active since Aug 2016

01 Jul 2019, 19:06

Treated like ********,not a client

Capitec bank langverwacht.Treated like a ********,not a client.tellers threatened to push panic button after I complained that they asked me to count a big deposit of cash right there at the teller.they eventually chased me out the bank without taking my deposit.the branches in my previous hometown never had any issues about how much cash i gave them and let the machine do the work.instead i had to count out R11000 right there,infront of them.in this day and age of crime,how can they expect a client to do this.as a business,I will search elsewhere for better,safer,more efficient banking.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Jul 2019, 12:13
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank