LM
Linnette M

1 reviews | Active since Dec 2020

13 Dec 2020, 19:33

Treated like a ******** at Capitec bank

I went to Capitec bank to apply for a loan. The first step of the application went well until they asked me where do I work. I gave the lady the name of the company and the name appeared red on the screen. She then stood up and say she is coming back. Then minutes later a guy came to where I was being helped with my payslip in hand. He was speaking on the phone telling the person on the other side that the person who is trying to commit ***** works at so and so mentioning my place of employment. That is when I asked him what going on. And the guy said to me just sit there until the police arrive. Then the lady came back and started to explain that their system says that the company I work for does no longer exist. By that time I am fuming cauz the guy who spoke to me about me trying to commit ***** embarrased me in front of other customers. What can i do so that i get justice?

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Dec 2020, 06:59
Official
Good day Linnette

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank
Capitec Bank
Capitec Bank's reply14 Dec 2020, 15:24
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint Management

Capitec Bank