Treated like a ********

Good day,<br> <br> On 15 December 2015, my mother's entire salary was **********ly, electronically transferred out of her account. She went to the bank, they said will investigate, I called in January 2016 on her behalf as she was not getting answers( the Shelly beach branch and call centre). They said she needs to go open a case police station and do affidavit and she did. They also promised to give me feedback, I am still waiting. She have been following up continuously, only today 2 months later, the people at the Bizana branch tell her she did it herself, apparently No ********** activity. <br> 1. Reference number: 216 92 419 and 219 56 995<br> 2. Her sim card was inactive the day/night money was transferred as the person did a sim swap<br> 3. Initial Investigation suggested *****<br> 4.The people at Shelly beach branch and call centre said they were aware of this type of ****/*****<br> 5.Need outcome of the investigation<br> 6.What is the process when ********** activity occurs in your account?<br> 7. Not sufficient training for staff on such matters.<br> Capitec, I need an answer. My mother is in state because she is being accused & treated like a ********