TM
Thabo M

1 reviews | Active since Jun 2017

16 Nov 2017, 08:12

Treated badly by this bank

Tried to open an account for the second time now but the acount denied with no explaination when you deny me a right to have a banking account at least explain to me and give reasons , this whole situation is nonsensical

0
Replies (3)
Capitec Bank
Capitec Bank's reply21 Nov 2017, 09:27
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply21 Nov 2017, 13:43
Official

Hi Thabo

I refer to your matter logged with our department on 21 November 2017 and thank you for bringing your matter to our attention.

Kindly be advised, I called you but to no avail and therefore please return our call on ***or on email to provide a suitable time to engage with you.

Kind regards

Donorique (Complaint Management Officer)

Capitec Bank
Capitec Bank's reply27 Nov 2017, 09:25
Official

Hi Thaba

Kindly be advised, that your matter will now be closed, due to not being forth-coming with information requested from you to investigate your matter in order resolve or address.

If you still need us to investigate your matter going foward, please make contact on ***or email ***.

Kind regards

Donorique (Complaint Management Officer)