Treat their clients badly.

Yesterday I deposited 3000 (30 × R100 notes) at an atm, while atm was counting the notes it said out of service then returned my card only. And the money didn't get deposited into my account. I immediately called Capitec to report the issue. And they gave me the reference number ***. Today when I called them for an update, they told me that my claim was rejected. Atm took my 3000. And capitec doesn't want to pay it back, even though I reported the issue immediately.