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wicus L
1 reviews | Active since Aug 2018
26 Apr 2020, 20:24
Treat a client rude and disrespectfull
There was a ********** transaction and I let the bank know please dont let the money go to the merchant but they didn't listen visit there branches and there staff is arrogant and rude also for there card department as well as forensic department dont to there work they just care about the shareholders and there own pockets was very unhappy how the complain assistant or what ever you call it tarryn treated me.
Helpful (0)
Replies (9)0
Replies (9)
Capitec Bank's replyOfficial
27 Apr 2020, 11:19Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Capitec Bank's reply27 Apr 2020, 11:19
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
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wicus L's updateReviewer Update
28 Apr 2020, 18:15To be honest the matter wasn't solved to my satisfaction the complaint management was still arrogant and rude tarryn was even so brave to hold the phone up on me wish all of them can realise that nobody is in replace Bel not a good experience at al ****0 gone that could have been avoided the staff at reds mall and at Ashton manor kempton park was rude but capitec dont give a damn.
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wicus L's update28 Apr 2020, 18:15
Reviewer Update
To be honest the matter wasn't solved to my satisfaction the complaint management was still arrogant and rude tarryn was even so brave to hold the phone up on me wish all of them can realise that nobody is in replace Bel not a good experience at al ****0 gone that could have been avoided the staff at reds mall and at Ashton manor kempton park was rude but capitec dont give a damn.
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wicus L's updateReviewer Update
29 Apr 2020, 10:40Waiting;waiting tarryn is so brave challenging the platform she says I am more then welcome to complain here not realising that shes challenging the client and have no respect for the consumer and her good friend that speak to me is also rude they should get fired
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wicus L's update29 Apr 2020, 10:40
Reviewer Update
Waiting;waiting tarryn is so brave challenging the platform she says I am more then welcome to complain here not realising that shes challenging the client and have no respect for the consumer and her good friend that speak to me is also rude they should get fired
Capitec Bank's replyOfficial
29 Apr 2020, 12:03Good day Wicus L
As per telephone conversation feedback has been provided and alternative resolution methods have been made available to you.
You are welcome to explore the alternative resolution methods provided.
I trust the above is in order.
Kind regards
Capitec Bank
As per telephone conversation feedback has been provided and alternative resolution methods have been made available to you.
You are welcome to explore the alternative resolution methods provided.
I trust the above is in order.
Kind regards
Capitec Bank
Capitec Bank's reply29 Apr 2020, 12:03
Official
Good day Wicus L
As per telephone conversation feedback has been provided and alternative resolution methods have been made available to you.
You are welcome to explore the alternative resolution methods provided.
I trust the above is in order.
Kind regards
Capitec Bank
As per telephone conversation feedback has been provided and alternative resolution methods have been made available to you.
You are welcome to explore the alternative resolution methods provided.
I trust the above is in order.
Kind regards
Capitec Bank
wL
wicus L's updateReviewer Update
29 Apr 2020, 12:43Not satisfied call me again regarding this because I want to flag them and regarding this case that I can investigate case via police station will be appreciated will be polite thanks that's the other alternative
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wicus L's update29 Apr 2020, 12:43
Reviewer Update
Not satisfied call me again regarding this because I want to flag them and regarding this case that I can investigate case via police station will be appreciated will be polite thanks that's the other alternative
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wicus L's updateReviewer Update
29 Apr 2020, 12:44Want to know any information regarding your side that can help me
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wicus L's update29 Apr 2020, 12:44
Reviewer Update
Want to know any information regarding your side that can help me
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wicus L's updateReviewer Update
29 Apr 2020, 13:35What is the merchant bank account number and bank they are banking from
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wicus L's update29 Apr 2020, 13:35
Reviewer Update
What is the merchant bank account number and bank they are banking from
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wicus L's updateReviewer Update
29 Apr 2020, 13:36If they are *****elent that they can freeze the account of that *******s
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wicus L's update29 Apr 2020, 13:36
Reviewer Update
If they are *****elent that they can freeze the account of that *******s
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wicus L's updateReviewer Update
29 Apr 2020, 13:36Them
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wicus L's update29 Apr 2020, 13:36
Reviewer Update
Them