Trash service

About over 3months ago,i noticed that there had been unauthorized online purchases going off my capitec savings account. Immediately i went in and reported the matter,was then told that the solution would be to buy a new card n they will launch an investigation in connection with the purchases. I did that n it stopped. The investigation took about two months n nothing tangible came out of it as to why n who was doing those purchases.

On Thursday last week i picked up that the trendhas now moved to my credit card. N like i did previously i went i n notified them now i was not pleased at all. The lady told me in order for them to launch an investigation they need to stop this card and again i have to pay for another one n i will be charged for the reversal of funds,i refused because i cannot be held accountable for something that keeps on happening and i dont want an investigation that will lead nowhere. I just want my fund back to my credit card.

Now Capitec Bank why must i be forced to agree to am investigation that will not lead anywhere in order to be refunded? Why do I have to be at cost for something that i did not authorize? Can my monies be reversed please. And yes after over 11years of banking with u. I am ready to change clearly ur "simplicity " is not so simple anymore