Transferring Capitec App

I often switch phones. My issue is Capitec now requires me to visit a branch to switch app to new phone. Not only is the nearest branch in a different town, but it is nearly impossible for me to make it on time, as I work from 8am - 5pm. On top of that, the staff struggle to get the app transferred, last time it took nearly an hour. Think this is nonsense, you should create an alternative verification option. Perhaps ask a few security questions, ID number, etc. And give clients the option to opt out of visiting a branch each time. Most likely Capitec is hiding a security flaw, as a sim swap alone will not be enough for ******** to access your account.