TS
Tisetso S
1 reviews | Active since May 2012
10 Mar 2015, 12:13
Transferring cal back to the que
I am HIGHLY frustrated with calling your call centre where your agents keep transferring the call back to the que instead of answering.<br> <br> I have called last week Thursday because I need assistance
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Capitec Bank's replyOfficial
10 Mar 2015, 13:21Hello Tisetsosikhosana,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply10 Mar 2015, 13:21
Official
Hello Tisetsosikhosana,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank