LA
Lizaan A

1 reviews | Active since Apr 2020

20 Jul 2020, 09:07

Transferred money to my loan account

I decided to pay a balance towards my personal loan account so that I can finish and close the account by the time when the outstanding balance would go off by due date - when I checked my account statement, I saw my account is in advance I immediately phone in and spoke to a consultant and he said they will deduct the monthly installment each month from the amount I deposited towards my loan account? Why would I deposit money into my loan account for the monthly installment to continue as normal.

I want to settle my loan account and close the account asap!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Jul 2020, 11:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply20 Jul 2020, 15:22
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank