sK
siyamthanda K

1 reviews | Active since Jun 2018

06 Jun 2018, 13:38

transferred money to a wrong account

i mistakenly transferred R1900 to a wrong account number, i called the customer care they told me that they needed the persons authority to debit his account and the persons phone is on voicemail. and there's nothing they can do

0
Replies (3)
Capitec Bank
Capitec Bank's reply06 Jun 2018, 16:26
Official

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply08 Jun 2018, 15:22
Official

Good day

As discussed telephonically, I confirm the matter has been dealt with and resolved.

Complaint Management
Capitec Bank

sK
siyamthanda K's update08 Jun 2018, 15:41
Reviewer Update
thank you very much for attending to my complaint and i have received my money back i really appreciate it.