1 reviews | Active since Feb 2017
Transferred money into wrong account by mistake
<p>A friend of mine was depositing money into her hairdresser's account. She accidentally swopped the last 2 digits of the cellphone number which resulted in the money being transferred into the wrong account. I took her to the capitec bank in highveld mall witbank as i advised her that they should be able to return the money back into her account. When we arrived there and spoke to the consultant, we were told that they would not be able to reverse the money back into my friends account without the other persons permission. We were further told that the person is not reachable and that the account has not been used for some time. We were also advised to open a case at SAPS. Its almost 3 months now and we still have not heard anything.</p>
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Thanks for the quick response but i am still unhappy with the outcome. My friend was contacted by the complaints manager of Capitec who told her that she will have to contact the guest and ask her to send the money back. What type of customer service is this? Another thing is that my friend was told that she must open a case at small claims court or SAPS. My question to capitec is why should we do that? That person has done nothing wrong. They also claim that there is a policy which they have which only allows them to do reversals on debit orders, are your clients made aware of this? I also would like to find out what about confidentiality? You furnish guests with other peoples information, is it not in contravention of the POPPI act? I am still not satisfied with the outcome and the customer service and i feel that Capitec should do their part and assist me by getting my money back.
Thanks for the quick response but i am still unhappy with the outcome. My friend was contacted by the complaints manager of Capitec who told her that she will have to contact the guest and ask her to send the money back. What type of customer service is this? Another thing is that my friend was told that she must open a case at small claims court or SAPS. My question to capitec is why should we do that? That person has done nothing wrong. They also claim that there is a policy which they have which only allows them to do reversals on debit orders, are your clients made aware of this? I also would like to find out what about confidentiality? You furnish guests with other peoples information, is it not in contravention of the POPPI act? I am still not satisfied with the outcome and the customer service and i feel that Capitec should do their part and assist me by getting my money back.