Transfere

Hello Peter<br> <br> I am using Capitec bank so I transferred R2000 to my sister using cell phone banking. When transferring from Capitec to Capitec you only use the cellphone number of the person transferring to. I called my sister to find out if she received the money and she said she did not receive any money. I checked the message I received after transferring only to find out I wronged one number. I immediately call Capitec and they froze the account of the person in question and went straight to the bank. they told me it will take 7 days but they need a permission from the person in question so that they can reverse my R2000. Capitec told me that if the person in question refused to reverse the money I will have to open a case against him.<br> <br> After that I called the person in question( ***) to ask him nicely to reverse it because I made a mistake, he refused. How can I open a case for someone I don't even know his name. opening a case will give my money back?<br> <br> Please help me I really need this money back