Transfer went wrong by mistake

Hey sir/mam

I would like to enquire about the mistake I made today. I transferred money to the wrong person using my app. Wrong phone numbers actually. So when I went to the bank, I asked for the reversal of the money and there I was told that they'll have to ask permission from that person I mistakenly sent money to. So there I was wondering that how can they want to ask for permission whereas they can see the transaction and they just have to reverse that money because it's not that person's money as it is my money. That system it totally doesn't make sense because what if that person switched his phone on purpose. Their system of reversing money is not good when it comes to that part. Can I please be helped. Tomorrow I am going back to the bank to reverse my money. I hope they do something. What if that person no longer have access to that phone number hence when we call it goes to voicemail. So please please I need a proper conclusion then after I close my card for good. Bad Service at Capitec especially with it's stupid app. ****ed.