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Ophilia M

1 reviews | Active since Jun 2022

19 Jan 2023, 14:11

Transfer to wrong recipient,need refund

I am Ophilia Ramarope,

Today on the 19th of January 2023 at 7:15am ,I mistakenly transferred money(R3450) to a wrong person. I mistakenly input the number 073 562**** instead of 072 652****,I tried to call the person but he or she blocked me,I tried to sent messages no response.I then immediately called the Capitec Bank but unfortunately I was told that I should go to small claims court to get my money which I desperate need and I do not understand why would it be like that with Capitec Bank if they can verify that I have sent the money to the person when records clearly shows the incorrect transaction. Please kindly help I desperately need my R3450 that’s my last cent. My number is +***, reference number is ***.

Please help urgently

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Jan 2023, 17:09
Official
Good day Ophilia  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,