Transfer to wrong account

On the 1st October 2022 . I made a payment to the wrong beneficiary which I only realise that the following day. When I called capitec call center was unavailable. Till I got another number of *** and the consultant who was assisting me told me to go to court and open a case cause it's a civil matter , how is that possible why can't they do as they state on their website that when you transfered a money to the wrong account they call the person and reverse the money?

I want Capitec to reverse that money as they stated on the site cause it was deposited to the wrong account transfer and deposit are not different at all .

Such a horrific bank that can't even assist their customers.