1 reviews | Active since Oct 2016

30 Apr 2017, 18:00

Transfer to Wrong Account

<p>Last week i accidentally transferred money to a wrong account twice on the same day thinking its a correct account with a sum of R15 000. They told me that my account will only be reversed once after 7 days with no guarantees. Giving the the recipient time to use up the money. </p> <p> </p> <p>How the hell do i get my money back because i cannot trace the account holder ... and not that he will agree to refund me.</p> <p>All banks can reverse transactions. Why not capitec bank????</p> <p>Even a transaction that was done 5min ago.</p> <p> </p> <p>I REALLY WANT MY MONEY BACK. ITS BEEN MORE THAN 7 DAYS. ALL THEY CAN TELL ME IS THAT THEY CANNOT GO INTO A CLIENTS ACCOUNT AND WITHDRAW MONEY WITHOUT THEIR CONSENT, SAME MONEY THAT I TRANSFERRED 5 MIN AGO WITH THEM HELPING ME IN THE BRANCH.</p> <p> </p> <p> </p> <p>I WANT MY MONEY BACK. IM TAKING THIS FURTHER IF THIS PLATFORM DOES NOT WOR****!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply02 May 2017, 09:31
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank