Transfer to the wrong acc
<p>So two days ago I mistakenly made a payment to a wrong acc with the last digits being 72 instead of 27 I called the call center immediately and for a ref number ********** 8 and then went to the bank to query about it, got a ref number again ********** 4, when I call this person I sent the money to their phone is on VM apparently the bank also called her but still VM today I get a notification stating that they released the funds to that person because by law it's her money like how the hell is that possible ain't we humans that we can't make mistakes , I made a mistake and now someone out there got my hard earned money and this ****ty bank is telling Me about their law, it's full prove that it was a mistake but y'all telling me about law. I want my money and just because this person doesn't answer their phones that's not may problems so please do the right thing before I loose my mind I need this money. Thinking of changing banks this bank is **** indeed </p>
i am still waiting for a reply with regards to my query and i wont stop until i get my money or answers
i am still waiting for a reply with regards to my query and i wont stop until i get my money or answers
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
What's the Point I'm currently on Facebook messanger with Capitec bank and they telling me that I must go to small claims court like really that person doesn't answer their phone and they just won my money like that coz y'all decided to release my funds to them, y'all guys need to put yourself in your customers shoes, we are not robots we are allowed to make mistakes and my statement clearly proves that it was just a minor mistake but you guys can't even think for your customers you all on that law ish....I really need my.money if I didn't need it i wouldn't be all worked up like that, your rules are really draining some banks like FNB are the realest had this happened on FNB I was gonna get my money ASAP
What's the Point I'm currently on Facebook messanger with Capitec bank and they telling me that I must go to small claims court like really that person doesn't answer their phone and they just won my money like that coz y'all decided to release my funds to them, y'all guys need to put yourself in your customers shoes, we are not robots we are allowed to make mistakes and my statement clearly proves that it was just a minor mistake but you guys can't even think for your customers you all on that law ish....I really need my.money if I didn't need it i wouldn't be all worked up like that, your rules are really draining some banks like FNB are the realest had this happened on FNB I was gonna get my money ASAP
Good day Ms Mahlangu
Please be advised that feedback has been forwarded to you via email. I trust that your issue is now resolved.
Nondi Tsholoba
Complaint Management
Capitec Bank
Good day Ms Mahlangu
Please be advised that feedback has been forwarded to you via email. I trust that your issue is now resolved.
Nondi Tsholoba
Complaint Management
Capitec Bank
I wowould like to thank Nondi for handling my query like a pro, not only did she educated me but she put herself in my shoes and understood what it's like making a minor mistake, she restored my trust for Capitec and I'm glad to say that she promised to refund me back my money. Thank you Nondi God bless
I wowould like to thank Nondi for handling my query like a pro, not only did she educated me but she put herself in my shoes and understood what it's like making a minor mistake, she restored my trust for Capitec and I'm glad to say that she promised to refund me back my money. Thank you Nondi God bless
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Nondi Tsholoba, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Nondi Tsholoba, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
I guess I counted my chickens before they hatched , till today Nondi promised me a refund, even saved the email that she sent to.me but still nothing, now she's not even responding to my emails, do you guys know how frustrating this is? Can you please reply back
I guess I counted my chickens before they hatched , till today Nondi promised me a refund, even saved the email that she sent to.me but still nothing, now she's not even responding to my emails, do you guys know how frustrating this is? Can you please reply back
I guess I counted my chickens before they hatched , till today Nondi promised me a refund, even saved the email that she sent to.me but still nothing, now she's not even responding to my emails, do you guys know how frustrating this is? Can you please reply back
I guess I counted my chickens before they hatched , till today Nondi promised me a refund, even saved the email that she sent to.me but still nothing, now she's not even responding to my emails, do you guys know how frustrating this is? Can you please reply back