Transfer Reversal

Very pathetic services I got from capitec bank today 10/04/2021.When I opened an account at capitec I was never informed that a debt order cant be reversed due to civil matters.Now when you get to the bank nd trying to reverse a debit order capitec bank refuses blantenly that it's not allowed ,than I asked myself where does capitec get involved in my transaction bid with my money that they want to dictate to me how to control my money which I work so hard for.Already you charge me bank charges why do you charge me if still u want to dictate my finance.capitec you run a bank services not to dictate to your clients what and not what to on their accounts.im very .....with capitec on the services I received on the 10/04/2021.Hope this will be escalated ASAP